The Disneyland Resort provides Guests with an unparalleled family friendly experience. How are we able to consistently create these fantastic experiences for our Guests every day? In 1962, Van Arsdale France started what is now known as the Disney University and played a major role in creating the Four Keys of the Disneyland Resort Show. These keys are taught as the basics of Guest Service to each Cast Member who joins the Resort.
Safety... Creating an environment where Guests feel safe bringing their families to the park, and Cast Members feel safe coming to work.
Courtesy...Treating each Guest as a VIP and continuing our legacy of quality and friendly service you cannot find anywhere else.
Show...Staying in character, incorporating your area's theme while On Stage and keeping your area clean and "Show ready" to make our Guests a part of the stories they cherish.
Efficiency... Assisting our Guests in experiencing as much of the Resort as possible and being respectful of their time.
DR LEE
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